Agile Project and Service Management - Delivering IT Services using PRINCE2®, ITIL® and DSDM® Atern®

Author:

Dorothy J Tudor

Publisher:

TSO (The Stationery Office)

The failure to effectively sustain IT systems and react to change – due to the huge investments that organisations make in these systems – is likely to impact on the organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change.

Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress.

This publication, 'Agile Project and Service Management - Delivering IT Services using PRINCE2, ITIL and DSDM Atern', offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.

Key features:

• Road map and action plan for implementing the approaches

• Case studies from companies who have implemented all or some of these frameworks

• Glossaries covering the terminology used in the three approaches.

PRINCE2 Exams and Editions

PRINCE2 Foundation and Practitioner exams based on PRINCE2 2009 have been available from 06 July 2009. PRINCE2 exams based on the PRINCE2 2005 edition will continue to run until the end of 2009. Visit PRINCE2 2009 FAQs for more information.

PRINCE2 2009 Edition

There are now two editions for PRINCE2; 'Managing Successful Projects with PRINCE2' is aimed at people who work on projects on a daily basis and 'Directing Successful Projects with PRINCE2' provides a guide for those who direct or sponsor projects, both of which are available below.

Related resources:

> 'Key Element Guide Continual Service Improvement' Contents and Introduction (PDF - 163Kb)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	tbc	ISBN	9780113310975
Size	216 x 216mm	Price	£28.00
Format	Paperback	Published	19 Apr 2016
Availability	Not available to order	Delivery	Delivery options and charges