Co-creating Value in Organizations with ITIL 4: A Guide for Consultants, Executives and Managers
Paperback
- Author:
- David Barrow
- Publisher:
- TSO (The Stationery Office)
Co-creating Value in Organizations with ITIL 4 expands on the
principle of value co-creation described in ITIL 4. Based on the
author's personal experience across different business sectors,
he presents valuable insight and practical guidance on how to
balance ITIL with real world situations. It is an essential read
for every executive who is concerned about the long-term
viability and value of their organization.
Key topics include:
-
Why ITIL is more than just IT
-
Defining value
-
Balancing organizational values
-
Balancing supplier value
-
Delivering value to customers
-
The value of reporting
-
Adopting a practice-based approach
-
Embedding continual service
Alternative formats
About the author
After working for IBM, Fidelity International, and Cap Gemini,
David became an independent IT service management
consultant covering digital transformations and service
management process re-engineering projects in several sectors
for various global clients.
During 2020-2021 he acted as a
subject matter expert, presenting to C-level executives and
consultants on the YouTube video, '10 Steps towards
Successful Digital Transformation', and is a guest blogger for
AXELOS, writing about ITIL 4 and its day-to-day use.
David has
also been a panellist on the 'ITSM Crowd' YouTube channel and
the Service Management Social podcast, discussing digital
service management and its value to enterprise.
Extent |
174 pages |
ISBN |
9780113318513
|
Size |
240 x 170mm |
Price |
£35.00 |
Format |
Paperback |
Published |
17 Feb 2023 |
Availability |
In Stock: 1 - 2 days
|
Delivery |
|