Co-creating Value in Organizations with ITIL 4: A Guide for Consultants, Executives and Managers

PDF

Language:

English

Format:

PDF

Author:

David Barrow

Publisher:

TSO (The Stationery Office)

Co-creating Value in Organizations with ITIL 4 expands on the principle of value co-creation described in ITIL 4. Based on the author's personal experience across different business sectors, he presents valuable insight and practical guidance on how to balance ITIL with real world situations. It is an essential read for every executive who is concerned about the long-term viability and value of their organization.

Key topics include:

• Why ITIL is more than just IT

• Defining value

• Balancing organizational values

• Balancing supplier value

• Delivering value to customers

• The value of reporting

• Adopting a practice-based approach

• Embedding continual service

Alternative formats

• Paperback

Extent	160 pages	ISBN	9780113318438
Size	A4	Price	£35.00
Format	PDF	Published	30 Sep 2022
Availability	Available Immediately