Consumer Focus Scotland

Consumer Focus is the new statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland. Consumer Focus aims to be the voice of the consumer, and to work to secure a fair deal on their behalf.

Consumer Focus has strong new legislative powers. These include the right to investigate any consumer complaint if they are of wider interest, the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about failing services. Find out more at https://www.cas.org.uk.

Consumer Focus Scotland's series of consumer guides provide detailed information and advice on key Scottish-specific issues for consumers.