Delivery and Availability

Availability

When a product is placed in your shopping basket, the screen will refresh and details of stock availability will be displayed beneath the product information:

In stock: 1 - 2 days

This product will be dispatched within 2 working days.

Black and white copy: 1 - 3 days

This product will be printed in black and white upon your request. The binding method may vary - dispatch will follow within 1-3 working days.

Colour copy: 3 - 5 days

This product will be printed in colour upon your request. The binding method may vary - dispatch will follow within 3-5 working days.

Not available to order

This product is not available to order online. Please contact our dedicated customer services department on +44 (0)0333 202 5070 or email hseorders@tso.co.uk.

Not yet published: available to order

This product is not yet published. However, you can place an advance order for this product which will be dispatched as soon as it is published. Please note that any publication dates given are estimates only and may change without notice.

Not yet published: notification of publication available

This product is not yet published and an advance order cannot be placed. However, you can request to be notified by e-mail as soon as it is published. Please note that any publication dates given are estimates only and may change without notice.

Out of stock: available to order

An order may be placed for this item - it is either out of stock or reprinting and will be dispatched when stock becomes available.

UK standard delivery

Customers are advised to use DPD Two Day if they require a tracked service. Please note that all DPD Orders will need to be signed for. If a parcel cannot be signed for when delivered to a flat in a shared building, for security reasons it may not be suitable to leave a card to rearrange delivery.

Method	Delivery time	Price
Royal Mail 2nd Class**	2-3 working days	Standard charge - £3.99*

**Please note, orders that weigh over 1.5KG will be dispatched by DPD courier, and will need to be signed for.

UK special delivery

For orders dispatched by a special delivery option the delivery charge will be calculated according to the weight of the order.

Method	Delivery time	Price
DPD Next Day	If ordered before 12 noon it should arrive by 5pm on the next working day*	£13.50 (excl VAT)
DPD Two Day	If ordered before 12 noon it should arrive within two working days*	£8.20 (excl VAT)

*Customers in Northern Ireland and parts of Scotland may need to allow an additional working day for delivery.
Download a list of DPD's services to Scottish Postcodes (PDF 219KB).

When will I receive my order?

If the publication is in stock at time of ordering it will be dispatched within 24 hours. If you place your order after 12 noon on a Friday (or after 12 noon on the day before a Bank Holiday) your order will be dispatched the next working day. The total delivery time is equal to the sum of availability of the title and dispatch time, e.g. if availability is 2-3 days and dispatch time 1 day, the total delivery time will be 3-4 working days.

If after the expected delivery time you have not received your order, please contact our Customer Service Team, email: hseorders@tso.co.uk or telephone: +44 (0)333 202 5070.

All goods lost in transit will also be replaced at no extra cost if notification is received by telephone or writing, within 28 days of the date the original order was received, or the date of publication of the goods, whichever shall be later.

How can I track my order?

If you selected DPD Next Day or DPD Two Day as your delivery method then it is possible to track your order. As soon as your order is dispatched by DPD you can view your tracking number in the 'Your Account' section of the HSE Books shop. Simply select 'order status' and there should be a link to the details of your parcel on the DPD site: www.dpd.co.uk/ (opens in new window). If the link doesn't immediately work you may need to copy it and paste it into a new browser.

Please note that there may be a slight delay between customers having access to their tracking number and DPD updating their site with tracking details.

Please also note: out of the international special delivery options listed above, only DHL International is a tracked service.

Grouping your items for delivery

Some of the items in your order may be available before others. When this happens we will send you the available titles as soon as possible and dispatch the remaining publications as soon as we receive them in our warehouse. We will only charge you for carriage and handling on the first delivery. All other packages from the same order will be delivered free of charge.

Changing your delivery option

At the foot of your shopping basket screen click on the drop-down list entitled 'Change your carriage type', make your selection, then click Update. The carriage option you have chosen will now be displayed beside each item in your shopping basket. Please note: a different delivery option cannot be requested after an order has been confirmed.

VAT on delivery

If an item in your shopping basket attracts VAT, your carriage and handling charge will also be subject to VAT. Special delivery options are also subject to VAT.