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ITIL® Service Capability

ITIL official logoITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.


The official Service Capability portfolio includes:blue triangle arrow pointing right


Subscription Packs

View our full list of available ITIL Translations.

Download the freeIntroductory Overview of ITIL 2011 (PDF 4Mb).

View the full list of official ITIL 2007 Publications.


ITIL Intermediate Capability Handbooks


Release, Control and Validation ITIL 2011 Intermediate Capability Handbook Release, Control and Validation ITIL 2011 Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.

Book Book
Published: 04 Nov 2013
Price: £10.95
ISBN: 9780113314331

Also available as:


Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.

Book Book
Published: 04 Nov 2013
Price: £10.95
ISBN: 9780113314294

Also available as:


Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook

Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.

Book Book
Published: 31 Oct 2014
Price: £10.95
ISBN: 9780113314546

Also available as:


Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.

Book Book
Published: 31 Oct 2014
Price: £10.95
ISBN: 9780113314492

Also available as:


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